Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFWhole-of-Life Decision Reference 2022-0091

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Delayed or inadequate communication, Premium rate increases , Results of policy review/failure to notify of policy reviews

Year: 2022

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