Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFPersonal Pension Plan Decision Reference 2022-0096

Sector: Investment

Product/Service: Pension

Primary Conduct Complained Of: Mis-selling

Outcome: Substantially upheld

All Conducts Complained Of: Mis-selling, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service

Year: 2022

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