Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFTravel Decision Reference 2022-0159

Sector: Insurance

Product/Service: Travel

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Failure to provide correct information, Rejection of claim - cancellation

Year: 2022

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