Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFMoney Transfer (between accounts/between banks/3rd Decision Reference 2022-0162

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Disputed Transactions

Outcome: Partially upheld

All Conducts Complained Of: Handling of fraudulent transactions, Disputed transactions

Year: 2022

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