Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFPersonal Loan Decision Reference 2022-0163

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Maladministration

Outcome: Upheld

All Conducts Complained Of: Incorrect information sent to credit reference agency, Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration

Year: 2022

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