Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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Sector: Investment

Product/Service: Investment

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Partially upheld

All Conducts Complained Of: Early withdrawal penalty , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication

Year: 2022