Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFLoans Decision Reference 2022-0188

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Selling loan to third party provider, Application of interest rate, Dissatisfaction with customer service , Failure to implement payment terms

Year: 2022

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