Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFHousehold Buildings Decision Reference 2022-0248

Sector: Insurance

Product/Service: Home and/or Property

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, Failure to process instructions in a timely manner

Year: 2022

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