Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFWhole-of-Life Decision Reference 2022-0268

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Mis-selling

Outcome: Rejected

All Conducts Complained Of: Mis-selling, Delayed or inadequate communication, Failure to provide product/service information, Fees & charges applied , Premium rate increases , Results of policy review/failure to notify of policy reviews

Year: 2022

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