Ombudsman's legally binding decisions
Filter our database
Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Car Decision Reference 2018-0008
Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication, Dissatisfaction with customer service , Payment of 3rd party claim
Year: 2018