Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFCar Decision Reference 2019-0059

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Maladministration

Outcome: Upheld

All Conducts Complained Of: Maladministration, Delayed or inadequate communication, Dissatisfaction with customer service , Lapse/cancellation of policy

Year: 2019

View Document