Ombudsman's legally binding decisions
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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Car Finance Decision Reference 2019-0105
Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide product/service information, Dissatisfaction with customer service , Failure to implement options at end of agreement, Maladministration
Year: 2019