Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFWhole-of-Life Decision Reference 2019-0125

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Customer Service

Outcome: Partially upheld

All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration (life), Poor wording/ambiguity of policy, Results of policy review/failure to notify of policy reviews

Year: 2019

View Document