Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFCredit Cards Decision Reference 2019-0159

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Level of contact or communications re. Arrears, Appointment of debt collection agency , Dissatisfaction with customer service

Year: 2019

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