Ombudsman's legally binding decisions

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PDFMultiple Products/Services Decision Reference 2019-0193

Sector: Banking

Product/Service: Multiple Banking Product/Service

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with customer service , Failure to advise on key product/service features

Year: 2019

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