Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFLending Decision Reference 2019-0211

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Application of interest rate

Outcome: Rejected

All Conducts Complained Of: Application of interest rate,

Year: 2019

View Document