Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFLife Decision Reference 2019-0258

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Failure to provide information/correct information

Outcome: Substantially upheld

All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Dissatisfaction with customer service , Failure to provide correct information

Year: 2019

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