Ombudsman's legally binding decisions

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PDFWhole-of-Life Decision Reference 2019-0290

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Accessibility issues, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Fees & charges applied

Year: 2019

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