Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

Financial Services Sector:

To narrow your search, you may also wish to select from the following:

Product / Service:

Conduct complained of:

Outcome:

Year:

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Maladministration, Dissatisfaction with customer service , Failure to process instructions

Year: 2019