Ombudsman's legally binding decisions

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PDFWhole-of-Life Decision Reference 2019-0367

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Failure to provide information/correct information

Outcome: Substantially upheld

All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication, Failure to provide product/service information, Maladministration (life)

Year: 2019

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