Ombudsman's legally binding decisions

Filter our database

Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFStore Cards Decision Reference 2019-0393

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration

Year: 2019

View Document