Ombudsman's legally binding decisions

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PDFLeasing Agreements Decision Reference 2020-0008

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Incorrect information sent to credit reference agency, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to provide correct information

Year: 2020

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