Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFDirect Debit Decision Reference 2020-0080

Sector: Banking

Product/Service: Accounts

Primary Conduct Complained Of: Miscellaneous

Outcome: Partially upheld

All Conducts Complained Of: Miscellaneous , Complaint handling (Consumer Protection Code) , Maladministration

Year: 2020

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