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PDFRepayment Mortgage Decision Reference 2020-0101

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Classification of borrower as non-cooperating, Delayed or inadequate communication, Dissatisfaction with customer service , Documents mislaid or lost, Errors in calculations, Maladministration

Year: 2020

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