Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFLoans Decision Reference 2020-0126

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Rejected

All Conducts Complained Of: Refusals (banking), Complaint handling (Consumer Protection Code) , Failure to process instructions in a timely manner, Selling loan to third party provider

Year: 2020

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