Ombudsman's legally binding decisions

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PDFUnit Linked Whole-of-Life Decision Reference 2020-0135

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Substantially upheld

All Conducts Complained Of: Fees & charges applied (life), Delayed or inadequate communication, Results of policy review/failure to notify of policy reviews

Year: 2020

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