Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFCurrent Account Decision Reference 2020-0149

Sector: Banking

Product/Service: Accounts

Primary Conduct Complained Of: Customer Service

Outcome: Substantially upheld

All Conducts Complained Of: Delayed or inadequate communication, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service

Year: 2020

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