Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFWhole-of-Life Decision Reference 2020-0342

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Premium Rate Applied

Outcome: Partially upheld

All Conducts Complained Of: Premium rate increases , Dissatisfaction with customer service

Year: 2020

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