Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFHospital Cash Plan Decision Reference 2020-0356

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Maladministration

Outcome: Rejected

All Conducts Complained Of: Failure to process instructions, Dissatisfaction with customer service

Year: 2020

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