Ombudsman's legally binding decisions

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PDFRepayment Mortgage Decision Reference 2020-0436

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Premature ceasing of arrears negotiations, Selling mortgage to t/p provider

Year: 2020

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