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PDFRepayment Mortgage Decision Reference 2020-0443

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Maladministration

Outcome: Rejected

All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Documents mislaid or lost, Errors in calculations, Fai

Year: 2020

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