Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFRepayment Mortgage Decision Reference 2020-0459

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Application of interest rate

Outcome: Upheld

All Conducts Complained Of: Application of interest rate, Dissatisfaction with customer service , Failure to process instructions, Fees & charges applied (mortgage)

Year: 2020

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