Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFInterest Only Decision Reference 2020-0467

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Failure to provide information/correct information

Outcome: Partially upheld

All Conducts Complained Of: Errors in calculations, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Failure to provide calculations, Failure to provide correct information

Year: 2020

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