Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFCredit Cards Decision Reference 2021-0102

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Disputed Transactions

Outcome: Partially upheld

All Conducts Complained Of: Disputed transactions, Complaint handling (Consumer Protection Code)

Year: 2021

View Document