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PDFMortgage Decision Reference 2021-0117

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Arrears handling (non- Mortgage Arears Resolution Process ), Level of contact or communications re. Arrears

Year: 2021

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