Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFInvestment/buy to Let Mortgage Decision Reference 2021-0132

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Level of contact or communications re. Arrears, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Maladministration regarding voluntary sale, Refusals (banking)

Year: 2021

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