Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFCar Decision Reference 2021-0223

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Maladministration

Outcome: Rejected

All Conducts Complained Of: No claim bonus issues, Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration, Misrepresentation (at point of sale or after)

Year: 2021

View Document