Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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Year:

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Application of interest rate

Outcome: Rejected

All Conducts Complained Of: Increase in interest rate, Delayed or inadequate communication, Failure to implement payment terms

Year: 2021