Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFLoans Decision Reference 2021-0291

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Rejected

All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication, Dissatisfaction with customer service , Documents mislaid or lost

Year: 2021

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