Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFMortgage Protection Decision Reference 2021-0325

Sector: Insurance

Product/Service: Protection

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Maladministration, Delayed or inadequate communication

Year: 2021

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