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PDFCar Decision Reference 2021-0330

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Partially upheld

All Conducts Complained Of: Failure to consider vulnerability of customer, Claim handling delays or issues, Delayed or inadequate communication, Disagreement regarding Pre-accident value provided

Year: 2021

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