Ombudsman's legally binding decisions
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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Retail Decision Reference 2021-0332
Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Failure to process instructions, Failure to process instructions in a timely manner, Failure to provide product/service information, Refusal to insure - failure to renew policy
Year: 2021