Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFBonds Decision Reference 2021-0417

Sector: Investment

Product/Service: Investment

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Maladministration, Delayed or inadequate communication, Encashment delays , Failure to process instructions in a timely manner

Year: 2021

View Document