Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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Sector: Banking

Product/Service: Payment Service

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Partially upheld

All Conducts Complained Of: Fees & charges applied , Dissatisfaction with customer service , Failure to provide correct information

Year: 2021