Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFHousehold Contents Decision Reference 2021-0477

Sector: Insurance

Product/Service: Home and/or Property

Primary Conduct Complained Of: Settlement Amount Offered

Outcome: Partially upheld

All Conducts Complained Of: Disagreement regarding Settlement amount offered, Complaint handling (Consumer Protection Code) , Failure to process instructions in a timely manner

Year: 2021

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