Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFLoans Decision Reference 2021-0483

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Arrears handling - commercial lending , Dissatisfaction with customer service , Level of contact or communications re. Arrears, Premature ceasing of arrears negotiations, Wrongful consideration of forbearance request

Year: 2021

View Document