Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFLoans Decision Reference 2021-0483

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Arrears handling - commercial lending , Dissatisfaction with customer service , Level of contact or communications re. Arrears, Premature ceasing of arrears negotiations, Wrongful consideration of forbearance request

Year: 2021

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