Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

Financial Services Sector:

To narrow your search, you may also wish to select from the following:

Product / Service:

Conduct complained of:

Outcome:

Year:

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Rejected

All Conducts Complained Of: Fees & charges applied , Dissatisfaction with customer service , Level of contact or communications re. Arrears

Year: 2021