Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFFixed Rate Decision Reference 2021-0514

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Rejected

All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication, Failure to provide accurate account/balance information , Failure to provide correct information

Year: 2021

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