Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFPayment Protection Decision Reference 2021-0554

Sector: Insurance

Product/Service: Protection

Primary Conduct Complained Of: Mis-selling

Outcome: Upheld

All Conducts Complained Of: Mis-selling (insurance), Failure to provide correct information, Poor wording/ambiguity of policy

Year: 2021

View Document