Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFIncome Protection and Permanent Health Decision Reference 2021-0566

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Customer Service

Outcome: Substantially upheld

All Conducts Complained Of: Delayed or inadequate communication, Rejection of claim - pre-existing condition

Year: 2021

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